Refund policy

At Riwaaz Shop, we value your satisfaction and want you to feel confident when shopping with us. If for any reason you are not completely happy with your purchase, you may request a return under the following conditions:

  1. Eligibility for Returns

    • Returns are accepted within 14 days from the date of delivery.

    • Items must be unused, undamaged, and returned in their original packaging.

    • Certain customized or perishable items may not be eligible for return (if applicable).

  2. Return Shipping Costs

    • All return shipping charges will be borne by the buyer.

    • We recommend using a trackable shipping service to ensure the safe return of your item.

  3. Refund Process

    • Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

    • Approved refunds will be processed to your original payment method within a specified number of business days.

  4. Exchanges

    • If you wish to exchange an item, please contact us to arrange the process. Exchanges are subject to product availability.

  5. How to Initiate a Return

    • To start a return, please contact our customer service team with your order number and reason for return. Our team will guide you through the next steps.